FAQs
What HVAC services do you offer?
1
We provide full residential heating and cooling services, including air conditioning repair and replacement, furnace and heat pump services, routine maintenance, and indoor air quality solutions. If it heats, cools, or moves air through your home, we’re your people.
What areas do you servce?
2
We’re based in Chesterfield County and proudly serve many surrounding counties and independent cities, including Henrico County, Goochland County, Powhatan County, Amelia County, Dinwiddie County, Prince George County, and Charles City County.
We also regularly provide HVAC service in the nearby cities and counties. If you’re nearby and unsure whether you’re in our service area, just give us a call. We’re happy to help if we can.
How often should my HVAC system be serviced?
3
Most systems should be professionally serviced twice a year. Once in the spring for cooling and once in the fall for heating. Regular maintenance helps prevent breakdowns, improves efficiency, and extends the life of your system. Think of it like a checkup for your house.
How do I know if my HVAC system needs repair?
Common signs include unusual noises, weak airflow, uneven temperatures, rising energy bills, or your system running constantly. If something feels off, it probably is. Trust your instincts and call before a small issue becomes a big one.
4
How long does an HVAC system typically last?
On average, air conditioners last 10 to 15 years, while furnaces and heat pumps can last 15 to 20 years with proper maintenance. Climate, usage, and maintenance habits all play a role. We’ll always give you honest advice on whether repair or replacement makes more sense.
5
Should I repair or replace my HVAC system?
If your system is older, frequently breaking down, or costing more in repairs and energy bills, replacement may be the smarter long-term option. If it’s newer and the issue is minor, repair usually makes sense. We’ll walk you through the pros and cons so you can decide with confidence.
6
Do you offer emergency HVAC service?
Yes. Heating and cooling problems don’t wait for business hours, and neither do we. If your system stops working unexpectedly, especially during extreme temperatures, give us a call and we’ll do our best to get you comfortable quickly.
7
Why should I choose Small Town Heating & Cooling?
Because we’re local, honest, and treat your home like it’s our own. No pushy sales, no confusing jargon, and no cutting corners. Just reliable service from people who care about keeping their neighbors comfortable.
8
What kind of HVAC equipment do you install?
We primarily install the Mainline® Element Series, a high-efficiency heat pump system designed to deliver reliable comfort, quiet operation, and strong performance in both hot summers and cold winter conditions. We choose equipment based on efficiency, durability, and value, not flashy branding, and we’ll always recommend what makes the most sense for your home.
9
Why do you recommend the Mainline® Element Series?
The Mainline® Element Series offers a strong balance of energy efficiency, cold-climate performance, and long-term reliability. These systems use advanced inverter technology for consistent comfort, are designed to operate quietly, and come backed by a 10-year limited parts warranty. It’s a dependable option for homeowners who want comfort they can count on without paying for unnecessary extras
Want more technical details? You can view the manufacturer’s brochure for the Mainline® Element Series here.